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Privacy policy and general terms and conditions

Pharmacy in Practice (PIP) is a publishing firm and provides editorial, consultancy, conference and training services to its readers, subscribers and members.

This policy sets out PIP’s commitment to ensuring that any personal data, including special category personal data, which PIP processes, is carried out in compliance with data protection law. PIP ensures that good data protection practice is embedded in the culture of our staff and our organisation. This Privacy Policy sets out how we use and protect any information that you give us when you use this website.

What we collect

If you sign up to our weekly e-mail or take part in our quiz, we may collect the following information:

  • E-mail address.

For our live events we will ask to gather the following information:

  • E-mail address.
  • Forename.
  • Surname.
  • Profession.
  • Professional registration number.

Collection and use of personal information

‘Data Protection Law’ includes the General Data Protection Regulation 2016/679; the UK Data Protection Act 2018 and all relevant EU and UK data protection legislation.

This policy applies to all personal data processed by PIP. All PIP staff are expected to comply with this policy and failure to comply may lead to disciplinary action for misconduct, including dismissal.

Data protection principles

PIP complies with the data protection principles set out below. When processing personal data, it ensures that:

  • It is processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’).
  • It is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (‘purpose limitation’).
  • It is all adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’).
  • It is all accurate and, where necessary, kept up to date and that reasonable steps will be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (‘accuracy’).
  • It is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (‘storage limitation’).
  • It is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’).
  • PIP will facilitate any request from a data subject who wishes to exercise their rights under data protection law as appropriate, always communicating in a concise, transparent, intelligible and easily accessible form and without undue delay.

Process – procedures – guidance

PIP will:

  • Ensure that the legal basis for processing personal data is identified in advance and that all processing complies with the law.
  • Not do anything with your data that you would not expect given the content of this policy and the fair processing or privacy notice.
  • Ensure that appropriate privacy notices are in place advising staff and others how and why their data is being processed, and, in particular, advising data subjects of their rights.
  • Only collect and process the personal data that it needs for purposes it has identified in advance.
  • Ensure that, as far as possible, the personal data it holds is accurate, or a system is in place for ensuring that it is kept up to date as far as possible.
  • Only hold onto your personal data for as long as it is needed, after which time PIP will securely erase or delete the personal data.
  • Ensure that appropriate security measures are in place to ensure that personal data can only be accessed by those who need to access it and that it is held and transferred securely.

PIP will ensure that all staff who handle personal data on its behalf are aware of their responsibilities under this policy and other relevant data protection and information security policies and that they are adequately trained and supervised.

Breaching this policy may result in disciplinary action for misconduct, including dismissal. Obtaining (including accessing) or disclosing personal data in breach of PIP’s data protection policies may also be a criminal offence.

Data Subject Rights

PIP has processes in place to ensure that it can facilitate any request made by an individual to exercise their rights under data protection law.

All requests will be considered without undue delay and within one month of receipt as far as possible.

Subject access: the right to request information about how personal data is being processed, including whether personal data is being processed and the right to be allowed access to that data and to be provided with a copy of that data along with the right to obtain the following information:

  • The purpose of the processing.
  • The categories of personal data.
  • The recipients to whom data has been disclosed or which will be disclosed.
  • The retention period.
  • The right to lodge a complaint with the Information Commissioner’s Office.

Rectification: the right to allow a data subject to rectify inaccurate personal data concerning them.

Erasure: the right to have data erased and to have confirmation of erasure, but only where:

The data is no longer necessary in relation to the purpose for which it was collected, or where consent is withdrawn, or where there is no legal basis for the processing, or there is a legal obligation to delete data

Restriction of processing: the right to ask for certain processing to be restricted in the following circumstances:

If the accuracy of the personal data is being contested, or if our processing is unlawful but the data subject does not want it erased, or if the data is no longer needed for the purpose of the processing but it is required by the data subject for the establishment, exercise or defence of legal claims, or if the data subject has objected to the processing, pending verification of that objection.

The Directors of PIP take ultimate responsibility for data protection.

If you have any concerns or wish to exercise any of your rights under the GDPR, then you can contact the data protection lead in the following ways:

Name             Johnathan Laird



At the start of a quiz, you will be asked to add your e-mail address. You do not need to do this to participate in the quiz, however it enables you to be e-mailed the answers and also the creation and delivery of a personalised certificate. If you do add your e-mail address it will be temporarily stored on our the PIP server managed by Turriff Web.

Pharmacy in Practice Research

On occasion, we will conduct research relevant to pharmacy practice in the UK and beyond. We will describe how we will use the information you provide on each occasion but they will be in line with the principles laid out in this privacy policy. Our research will gather the least amount of relevant necessary information to add context to the results. this might include your broad place of work, your area of specialism or details about your registration. For example, we may ask you how many years you have been on the register. To reiterate, on each occasion we will make it very clear how we intend to use the information you provide.

Learning management system (online educational modules)

The learning management system that we use may send the user emails in relation to the module that they have enrolled in. This may be to deliver a certificate of completion, an achievement, ask for feedback, send a reminder that you have a course that is incomplete or send notification of successful completion of a quiz. For the avoidance of doubt signing up to a learning module will not mean your email address will be added to any of our mailing lists. We require you to specifically opt-in for us to do that.

Weekly e-mail sign up popup

We currently use the Sendinblue service to collect and securely store your personal information if you sign up to receive our weekly e-mail. You can read about their security measures here.

Pharmacist independent prescriber support programme

Data gathered will be held confidentially and used only for the purposes of running the programme. Pharmacy in Practice may share anonymous data securely with trusted third parties to develop future versions of this programme. If we want to use your personal information to promote future programmes we will ask you first and in due course credit you accordingly.

Digital Iive events

PIP requires a certain amount of information from digital live event delegates to ensure compliance with GDPR but also with the ABPI code. PIP will gather the information stated above for the purposes of running the live digital events. On occasions, companies who support the events may request further personal details. We will only share these with your explicit permission.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Cookie policy

You can find the cookie policy here.

Links to other websites

Our website may contain links to other websites. However, once you have used these links to leave our site, be aware that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, as they are not governed by this Privacy Statement. You should exercise caution and check their Privacy Policy.

How we use your data

We need to collect some data from you, for example when you order products or services, use our website, attend or complete our courses or contact us. We will not use any data for marketing purposes without your consent and if we need to share your data with any third party partners we will inform you. Please see our privacy notice above for more information on how we use your data.


This Conference specific Privacy Policy outlines how Pharmacy in Practice (referred to as “we,” “us,” or “our”) collects, uses, and safeguards your personal information in relation to the inaugural Pharmacy in Practice (PIP) conference scheduled for May 22nd and May 23rd, 2024. By registering for the PIP LIVE conference and providing your personal information, you agree to the terms outlined in this Privacy Policy.

1. Collection of Personal Information: We collect the following personal information when you register for the PIP LIVE conference via the provided web page:

  • Name (First and Last)
  • Email address
  • Professional registration number
  • Current job role
  • Event registration choice (poster evening, one-day conference, both)
  • Dietary requirements
  • Accommodation preference
  • Subscription to the Pharmacy in Practice newsletter

2. Use of Personal Information: We will use the collected personal information for the following purposes:

  • Communication: We will use your email address to send you important information about your registration, updates about the conference arrangements, and any relevant announcements related to the conference.
  • Verification: Your professional registration number will be used to verify your registration as a healthcare professional. This verification is required due to the involvement of pharmaceutical industry sponsors.
  • Tailoring Content: Your current job role information will help us customize the conference content to better suit the needs of attendees.
  • Event Planning: We will use your choices related to event registration, dietary requirements, and accommodation preferences to plan and organize the conference logistics effectively.
  • Newsletter: If you choose to subscribe, we will add your email address to the Pharmacy in Practice newsletter mailing list to provide you with updates and insights related to pharmacy practice.

3. Sharing of Personal Information: We will not sell, rent, or lease your personal information to third parties. However, we may share your personal information with:

  • Pharmaceutical Companies: The PIP LIVE conference is funded by pharmaceutical companies who sponsor the event. While these companies do not influence the conference agenda design, they may have access to aggregated demographic information for analysis purposes.

4. Data Security: We take appropriate measures to protect the security and confidentiality of your personal information. However, please be aware that no data transmission over the internet or electronic storage method is entirely secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.

5. Your Choices: You can choose not to provide certain personal information; however, this might affect your ability to fully participate in the conference.

6. Access and Correction: You can access, update, or correct your personal information by contacting us at

7. Consent: By completing the registration process and accepting the terms of this Privacy Policy, you provide your explicit consent for us to collect, use, and process your personal information as outlined herein.

8. Changes to Privacy Policy: We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on the PIP LIVE conference web page, and your continued use of our services after such changes signify your acceptance of the revised Privacy Policy.

For any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at

Last updated: August 28, 2023.

Research poster submissions to PIP LIVE

Poster submissions are designed to share best practice. By submitting to the conference you confirm that to the best of your knowledge is accurate and based on your work. You must not plagiarise other peoples’ work. You take full responsibility for the content of your research poster and indemnify Pharmacy in Practice. Pharmacy in Practice will print and display your poster at the poster event in good faith. You will own the intellectual property of your poster but grant Pharmacy in Practice the right to publish at the poster event and then later on in their poster zone section.

Booking and payments

Bookings for our training must be made online. We use WooCommerce as a means to do this via our website. By booking a place at our face-to-face training events you agree that the booking is appropriate for you and agree that the booking is binding. We do not take provisional bookings. We will always double-check with you at the point of booking that the course is right for you. We will do this by asking you to confirm before booking.

We require payment to be received and cleared before allowing participants to undertake the training.

To book a place we ask you to add your course to the basket in our e-commerce shop and proceed to the basket where you will confirm the purchase. Once you purchase we will send you an email confirmation immediately indicating that payment has been received and within 48 hours (usually much sooner!) we will give you access to our online training resources. This access will be based on a private membership that you can use to access the website learning content.

All our prices are inclusive of VAT. If you require a VAT receipt we will happily provide one on request.

All prices are charged per student. If you require a block booking or wish to purchase training for a larger number of people please get in touch by clicking here.

User accounts and passwords

The learning management system requires you to create a user account to allow for the various features to work. We will ask you to make sure that you are happy with this by asking you to agree to these terms and conditions. Examples of features on the learning management system include sending you reminder emails to complete training, sending you awards to your user account and also sending certificates to your user account for your future reference. We ask that when you register for the membership or on to an individual course on our learning management system you take care to make sure that your password and username remain secure. If you think that you have misplaced your login details or perhaps that they may have been compromised we ask that you let us know immediately. You can contact us by clicking here to do this.

Cancellations and/or refund policy

As per your statutory rights as a consumer you may be eligible for a refund. If you wish to cancel your booking click here to get in touch with us.

We will offer a full refund if cancellation for face to face days happens within seven days of the event. If you cancel and receive a full refund your access to the online update training materials will be revoked. If you cancel in the six days prior to the event we will not be able to offer a refund but will endeavour to rearrange your training day. Your access to online updates if this is the case will not be affected.

If Pharmacy in Practice has to for some reason cancel a face to face training day we will seek to rearrange a date and time as soon as possible after the original date. If students cannot attend the rearranged date we will happily offer a full refund.

Complaints procedure

You can view our complaints procedure here.

If you have any questions about our policy, please contact

This policy was last updated on 28 August 2023 and shall be regularly monitored and reviewed, at least every two years.