YOU’VE just qualified as a pharmacist after 5 long years of study. Congratulations, you’ve finally made it! The next part of this rollercoaster ride is to land yourself a permanent job. Years ago this was a given – you graduated from university and more or less walked into employment. Unfortunately, the pharmacy industry has changed big time.
Pharmacy has become a competitive industry. With hundreds of pharmacy students graduating up and down the country each year, it’s getting more and more difficult to find a job. Since 2010 I have seen competition for jobs increase dramatically and it is not uncommon for up to 30 pharmacists to apply for one position. Apologies for the negativity here but I just want you to understand the reality of the current market.
The aim of this article is to give you some interview tips to ensure that you ace your pharmacist job interview.
First things first: preparation is key! Don’t ever just show up at your interview and expect to breeze through it. It will be a much more stressful experience if you haven’t prepared. Here are my top tips for preparing:
- Research the company — know their mission statement and core values. Even if they don’t ask you a direct question relating to this, try to throw it in somewhere. It should get you major brownie points. The best candidates really go out of their way to access this information and can even visit the pharmacy prior to their interview to ensure they have the most relevant information.
- Review the job specification — some employers will have the job spec sitting in front of you in the interview. If this is the case, then always try to relate your answers back to it. However, this doesn’t always happen, so make sure you have good knowledge of what your role will be prior to the interview. Job specifications are the starting point used by employers to create interview questions so they can really help you with interview preparation.
- Be prepared to sell yourself — this is something that most of us Northern Irish are not so good at – we’re a pretty modest bunch of people! Write down a huge list of your knowledge, skills and experience that highlight that you are good for the job. Read over this a thousand times and say it out loud prior to the interview. You will be cringing at yourself, but it’s the stuff pharmacy employers want to hear. I find pre-registration pharmacists in particular tend to over-emphasise their university education and under sell the skills they have learnt during their training year.
- Practise, practise, practise — write down potential questions you might be asked and answers to go with them. Get your friend, parent or family member to ask you these questions.
This brings me onto the next thing: the questions. Here’s a list of some of the different types of questions you may be asked:
- The selling yourself question – we’ve already discussed this in the preparation section. I can’t reiterate enough how important this is.
- Tell me what makes you the most suitable candidate for this job?
- What knowledge, skills and experience do you have to make you right for this job?
- What three words best describe yourself?
- Competency based questions — these are the questions to help employers decide who the most desirable candidate is for the job. You may be asked questions about teamwork, responsibility, dealing with conflict, your career motivation, decision-making, communication, leadership, trustworthiness, ethics and problem solving. This is when it’s a good time to know the job specification and company’s core values so you can answer the questions appropriately.
- Tell me about a time you have dealt with conflict.
- Tell me about a time you implemented a change.
- How would you deal with a customer complaint?
- For competency based questions it is really important for you to describe clearly what YOU contributed to the example and how this had an overall positive effect on the situation.
- Clinical scenarios — these are the questions to show off your clinical skills. Take your time and imagine the scenario actually happened to you in your pre-reg year or on a locum shift. Go through exactly what you would do from start to finish. And don’t forget, it’s okay to ask for the question to be repeated just to ensure that you haven’t missed anything.
- You have noticed a significant medication interaction on a prescription – what do you do?
- A patient keeps returning to the pharmacy to buy over the counter painkillers – what do you do?
- How would you educate a patient newly starting on Warfarin?
- Trick questions — sometimes employers can use trick questions to see how you handle pressure, and also reveal information you may not want to reveal at this early stage.
- Do you have any salary expectations for the role? Never quote a number, as by doing so you can restrict yourself. I recommend stating your primary focus is on determining if you are right for the role. However, outside this know your value and be prepared to ask for it.
- Can you name your three strengths and weaknesses? Everyone has weaknesses, the best candidates are always able to turn their weakness into a positive: “My personal weakness is that I am a perfectionist however this guides me daily as I always strive to be the best”.
- Where do you see yourself in 5 years’ time? Obviously your answer should depict a higher progression role within the company and not anywhere outside it.
Other top tips
- Dress to impress — while your appearance does not determine how good a pharmacist you are, it is important that you dress smart as this is one of the first things that an employer will notice about you. And don’t forget to smile!
- Plan ahead — there’s nothing worse than arriving flustered to an interview. Know where you’re going and leave yourself enough time to get there. Make sure you have everything with you that you need, for example CV, certificates etc. Your letter/email of invitation to interview should document everything you require.
- Ask questions — prepare some questions to ask the employers, as this will make you seem much more interested in the post. I do not recommend asking questions related to the salary or amount of holiday time available.
- Ask for feedback — no matter how the interview went, this ensures you will always be better next time around.
Jonathon Clarke is Pharmacist Founder of Locate a Locum, an online platform connecting pharmacists with employers.